Privacy Policy – net939 Player Data Protection Policy

1. Introduction

net939 is an online gaming platform serving players in Pakistan. When you create an account, make a deposit in PKR, place a bet on PSL cricket or spin a slot game, you share certain personal information with us. This Privacy Policy explains in plain terms what information we collect, why we collect it, how long we keep it and who might see it.

We have written this policy to be as straightforward as possible. There is no clever legal language designed to obscure what is actually happening with your data. If you read this document and something still is not clear, contact support and ask directly before using the platform.

This policy applies to all data collected through the net939 website and mobile app. It covers Pakistani players accessing the platform by any means, whether through a browser on desktop, the Android app or the iOS app.

2. Data We Collect

net939 collects personal information in two main ways: information you give us directly, and information that is generated automatically when you use the platform.

Information You Provide

When you register an account or use the platform, you provide:

• Identity details: Your full name, date of birth and gender.
• Contact information: Your mobile number and email address.
• Verification documents: When required, a copy of your CNIC, passport or other government-issued photo ID to confirm your identity and age.
• Payment details: The JazzCash or Easypaisa mobile number, bank account details or card information used for deposits and withdrawals in PKR. Note that full card numbers and mobile wallet PINs are handled by the payment provider – see Section 4 for more on this.
• Communications: Any messages, queries or complaints sent to net939 support.

Information Generated Automatically

When you use the platform, the following is recorded automatically:

• Device and browser information: The type of device, operating system, browser version and screen resolution used to access net939.
• IP address: Used to identify your general location and for security monitoring.
• Session data: Login times, pages visited, games played, bets placed and time spent on different parts of the platform.
• Cookie data: Information stored in cookies on your device that helps the platform remember your preferences and keep your session active. See Section 7 for full details.

Data Type	Source	Purpose
Name & Date of Birth	Registration form	Identity verification, age check
Mobile number & Email	Registration form	Account access, support, notifications
CNIC / Passport copy	Verification request	Identity & age verification
PKR transaction records	Deposit / withdrawal activity	Payment processing, fraud prevention
Betting & gaming history	Platform activity	Account management, responsible gaming
IP address	Automatic on access	Security monitoring, fraud detection
Device & browser info	Automatic on access	Technical support, platform optimisation
Cookie data	Automatic on access	Session management, preferences

3. How We Use Your Data

net939 uses the data we collect for specific, legitimate purposes related to running the platform and serving Pakistani players properly. We do not use your data for purposes unrelated to those described below.

• Account management: Creating and maintaining your account, verifying your identity and age, and allowing you to log in securely.
• Processing transactions: Handling your PKR deposits via JazzCash, Easypaisa, Raast, bank transfer or card, and processing withdrawal requests to your registered payment method.
• Platform operation: Ensuring the website and app work correctly on your device, resolving technical issues and improving the gaming experience.
• Fraud and security: Detecting unusual account activity, preventing multiple account creation, identifying suspected fraud and protecting other players on the platform.
• Responsible gaming: Monitoring betting patterns to identify signs of problem gambling and applying responsible gaming measures where appropriate, including player-requested deposit limits or self-exclusion.
• Customer support: Responding to your queries, complaints and verification requests in a timely and accurate manner.
• Platform communications: Sending important account-related notices, deposit confirmations, withdrawal updates and, where you have opted in, information about relevant promotions and bonuses.

4. Payment Information

All deposits and withdrawals on net939 are processed in PKR. The platform supports JazzCash, Easypaisa, Raast instant bank transfer, standard bank transfers and debit or credit cards.

When you initiate a payment through JazzCash or Easypaisa, the transaction is completed within those providers' own apps or USSD systems. net939 receives a confirmation of the transaction along with the mobile number associated with the payment – we do not receive or store your JazzCash or Easypaisa PIN.

For bank transfers and card payments, the payment processing is handled by our payment gateway partner. net939 does not store full 16-digit card numbers or full bank account credentials. We retain only the last four digits of a card or a masked version of account details for identification purposes when processing withdrawal requests.

Transaction records – including the amount, date, payment method and status – are stored in your account history. This information is used to process withdrawals, resolve disputes and comply with anti-money-laundering verification requirements.

5. Sharing Your Data

net939 does not sell your personal data. We share information only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and card or bank payment gateways receive the minimum data necessary to process your PKR transactions.
• Identity verification providers: If a third-party service is used to verify your CNIC or other identity documents, only the necessary documents are shared for that specific purpose.
• Technology and infrastructure providers: Companies that help run the platform's servers, hosting, security systems or customer support tools may process certain technical data as part of delivering their services. These providers operate under data processing agreements and are not permitted to use your data for any other purpose.
• Fraud prevention: In cases of suspected fraud, money laundering or other illegal activity, net939 may share relevant account and transaction data with appropriate investigative or legal bodies as required.
• Legal obligations: If net939 is required by applicable law or a lawful authority to disclose certain data, we will comply with that requirement. Where legally permitted, we will notify the affected account holder.

In all cases, data sharing is kept to the minimum required for the specific purpose. We do not share player data with advertisers, data brokers, or any third party for commercial purposes unrelated to running the platform.

6. Data Retention

net939 retains your personal data for as long as your account is active. Once you close your account, we will retain certain records for a limited period for the following reasons:

• Transaction records are kept for a reasonable period after account closure to allow resolution of any outstanding disputes or withdrawal requests.
• Identity verification documents may be retained for a defined period to comply with anti-fraud and anti-money-laundering requirements.
• Communications with support are retained for a limited time to allow reference in case of follow-up queries.

After the applicable retention period, your data is securely deleted or anonymised. Anonymised, aggregated data – which cannot be linked back to any individual player – may be retained indefinitely for platform analytics and improvement purposes.

7. Cookies

Cookies are small text files stored on your device when you visit the net939 website or use the app. They help the platform function correctly and give you a better experience. Here is how net939 uses cookies:

• Session cookies: Keep you logged in while you are actively using the platform. These expire when you close your browser or log out.
• Preference cookies: Remember your language, display settings and other preferences so you do not have to set them again every time you visit.
• Security cookies: Help identify and prevent suspicious activity, including detecting bots and multiple account attempts.
• Analytics cookies: Collect anonymised data about how players use the platform – which pages are visited most, how long sessions last and where technical errors occur. This information is used to improve the platform.

net939 does not use third-party advertising cookies or tracking cookies that follow you across other websites. You can manage or disable cookies through your browser settings. Note that disabling session cookies may affect your ability to log in and use the platform normally.

8. Security Measures

Protecting your data is something net939 takes seriously. The platform uses a combination of technical and operational measures to keep your information secure:

• All data transmitted between your device and net939 is encrypted using HTTPS and TLS protocols.
• Passwords are stored in hashed form – even net939 staff cannot see your actual password.
• Access to player data is restricted to staff with a specific operational need to view it.
• Payment data is handled by certified payment processors and is not stored on net939's own servers in full.
• The platform is monitored for unusual activity, unauthorised access attempts and potential security breaches.

Despite these measures, no online platform can guarantee 100% security. You also play a role in keeping your account safe – use a strong, unique password, do not share your login details with anyone and contact support immediately if you suspect unauthorised access to your net939 account.

9. Your Rights

As a player on net939, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data net939 holds about you. Contact support and allow a reasonable time for the request to be processed.
• Correction: If any of your personal details are incorrect – for example your email address or mobile number – you can update them through your account settings or by contacting support.
• Deletion: When you close your account, you can request deletion of your personal data. This will be carried out subject to the retention requirements described in Section 6.
• Opt-out of marketing: You can opt out of promotional communications at any time through your account settings or by contacting support.
• Complaints: If you believe net939 has handled your data incorrectly, you have the right to raise a complaint with us directly via support. We will investigate and respond.

10. Minors

net939 is strictly for adults aged 18 and over. The platform does not knowingly collect personal data from anyone under 18. If it comes to our attention that a minor has registered an account or provided personal data, that account will be immediately closed and all associated data will be deleted as soon as reasonably practicable.

If you are a parent or guardian and believe that a person under 18 in your care has created a net939 account, contact support immediately so the account can be reviewed and closed.

11. Third-Party Links

The net939 platform may contain references to or links toward third-party services such as payment providers. Once you navigate away from net939 to a third-party site or app – for example, opening JazzCash or your banking app to complete a payment – this Privacy Policy no longer applies. Those platforms operate under their own privacy policies, which we encourage you to review.

12. Policy Updates

net939 may update this Privacy Policy from time to time. When changes are made, the "Last updated" date at the top of this page will be revised. For significant changes that affect how your data is used, we will provide advance notice through your registered contact details or an in-platform notification.

Continued use of net939 following an update to this policy means you accept the revised terms. If you do not agree with a change, you should stop using the platform and contact support to close your account and request data deletion.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your information has been handled, please reach out to the net939 support team through the help section of your account.

For responsible gaming concerns, visit the Responsible Gaming page. For full platform rules, refer to the Terms and Conditions.